Airline Damaged Wheelchair

WE HANDLE ANY & ALL AIRLINE DAMAGE FOR OUR CUSTOMER'S WHEELCHAIR

STEP #2: FILL OUT THE FORM BELOW - UPLOAD ANY PICTURES OR VIDEOS OF THE DAMAGE

AIRLINE Damage

If the Airline has damaged your FOLD & GO, do not worry. We have direct relationships with EVERY airline to get your chair fixed and ready for your next trip. We do not send you off to a random dealer, in hopes that they will repair your chair, and do it in as little time as possible. We work directly with our customers (which we consider to be part of the FOLD & GO Family) to help them get their chair repaired within days, not months. Please complete the form below.

CUSTOMER NAME: (required)*
First Last
PHONE NUMBER:
ORDER EMAIL ADDRESS: (required)*
Enter Email Confirm Email
FLIGHT INFORMATION
AIRLINE: (required)*
What airline damaged your wheelchair.
DATE OF FLIGHT: (required)*
Provide the date of the flight your wheelchair was damaged on.
MM slash DD slash YYYY
FLIGHT NUMBER: (required)*
Provide the flight number that your wheelchair was damaged on.
COPY OF BOARDING PASS:
IF YOU STILL HAVE your boarding pass which contains the airline, flight #, date, time, gate, etc. Please upload a copy of it.
Drop files here or
Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
HOW DID YOU GIVE YOUR CHAIR TO THE AIRLINE CREW? (required)*
Please tell us how you handled your chair while at the airport. Please check the method you used on this particular flight.
- GATE CHECK: Drove your chair to the opening of the Aircraft
- CHECKED BAGGAGE: Checked your chair like a suitcase and picked it up at the Baggage Carousel
WHEELCHAIR DAMAGE
AIRLINE CLAIM NUMBER: (required)*
Before you left the airport you reported the damage to the airline. Please provide the claim number you were given.
AIRLINE CLAIM PHONE NUMBER:
IF YOU WERE GIVEN a phone number to check on the status of your claim please provide us with that number.
AIRLINE CLAIM WEBSITE URL:
IF YOU WERE GIVEN a web link to check on the status of your claim please provide us with that link.
AFFECTED AREA: (required)*
Please check the box that best represents the area of your wheelchair that was damaged.
- Main Frame
- Footrest
- Armrests
- Rear Motor ONLY
- Front Caster Wheels
- Battery/Battery Cables
- Joystick/Cables
- CPU (black box under seat)
- Wearing Parts: Tires
- Soft Goods: Cusions
- Accessories
- General Nuts & Bolts
UPLOAD VIDEO/IMAGES OF THE DAMAGE:
Please upload images or video of the damage. This will help us troubleshoot the repair and the cost for the airlines to pay.
Drop files here or
Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
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