We offer a 30-day return policy. If the FOLD & GO is not right for you, simply send it back to us. We will examine the overall condition of the returned wheelchair and refund you according to the amount of damage, dents, scratches, dings, or overall wear and tear done to the wheelchair while in your possession.

Shipping & Handling is NON-REFUNDABLE. An Additional Return Merchandise Shipping Fee from the original delivery address back to our Warehouse is $100 & a Return Process Handling Fee of $100 (Total $200).

Your FOLD & GO Wheelchair MUST BE put back in its ORIGINAL PACKAGING (our FOLD & GO custom fitted LOGO cardboard shipping box, plus the 2-inches of thick white foam box lining) when we shipped the chair to you after purchase. We will NOT accept any returns for wheelchairs not shipped back in the original packaging!

Your FOLD & GO Wheelchair MUST BE returned (shipped) within 30 days from the date it was delivered. Once your RMA is received back to our warehouse, refunds may take 7-10 Days to fully process.

Your FOLD & GO Lift System MUST BE returned (shipped) within 30 days from the date it was delivered. Once your RMA is received back to our warehouse, refunds may take 7-10 Days to fully process. We will NOT accept any returns for Lifts not shipped back in the original packaging!

Any damages while in your possession will be deducted from your refund, unless otherwise noted.

A 10% Restocking Fee will be charged on ALL returns of the FOLD & GO Wheelchair
REPLACEMENT PARTS may NOT be returned
ACCESSORIES may NOT be returned (Lift May Be Returned)

Affirm Financing: Subtract Additional $180.00 Finance Fee

Any products received at our warehouse WITHOUT prior Return Merchandise Authorization (RMA) approval, will be charged a PENALTY of $500 in ADDITION to the 10% Restocking fee, Return Merchandise Shipping & Handling Fee of $200, Affirm Financing fees of $180 (if applicable), plus any additional damages to the order as itemized on the Return Merchandise Authorization (RMA) form.

Any orders that have shipped and the receiver/customer REFUSES DELIVERY of that order, will be charged a PENALTY of $100 in ADDITION to the 10% Restocking fee, Return Merchandise Shipping & Handling Fee of $200, any Return to Sender charges, Affirm Financing fees of $180 (if applicable), plus any additional damages to the order as itemized on the Return Merchandise Authorization (RMA) form.

Any orders CANCELED before being shipped, will be charged a PENALTY of $100 in ADDITION to Affirm Financing fees of $180 (if applicable).

ABSOLUTELY NO REFUNDS WILL BE GIVEN FOR WHEELCHAIRS RETURNED WITH A BENT FRAME, OR ON FRAMES THAT HAVE BEEN ALTERED FROM OUR ORIGINAL PATENTED DESIGN.

NO REFUNDS ON CHAIRS PURCHASED THROUGH INSURANCE OR MEDICAL REIMBURSEMENT OR GRANTS

We Reserve the Right to Approve or Not Approve Any Return Merchandise Authorization.

STEP #1: TAKE PICTURES OF THESE 4-SECTIONS OF THE WHEELCHAIR

REMOVE ALL BUBBLE WRAP & PACKING FOAM FROM THE CHAIR OR LIFT BEFORE TAKING THE PHOTOS
Replicate the 4-Section Pictures as seen above in the Sample Images. Uploading other images will further Delay your Refund Authorization.

RIGHT Side of Chair

LEFT Side of Chair

BOTTOM of Footrest

BOTTOM of Wheelchair

STEP #1: TAKE PICTURES OF THESE 4-SECTIONS OF THE LIFT SYSTEM

RIGHT Side of Lift System

LEFT Side of Lift System

FRONT of Lift System

BACK of Lift System

STEP #2: FILL OUT THE RMA FORM BELOW TO RETURN YOUR WHEELCHAIR

RETURN Merchandise Authorization

You must fill out the Return Merchandise Authorization (RMA) form below BEFORE we can process your refund. Your RMA form will be submitted to us electronically, once we receive the form we will email you a copy of your submitted RMA form. We will contact UPS to schedule the return shipping pickup date, and printed label for your wheelchair.

  • MM slash DD slash YYYY
  • Your FOLD & GO Wheelchair must be returned (shipped) within 30 days from the date UPS delivered it to you.
  • Please provide the UPS tracking number for your order. We will VERIFY that your wheelchair was delivered fewer than 30 days ago. NO REFUNDS AFTER 30 DAYS.
  • Please CHECK the box to ensure you have read and understand the return policy.
  • Please explain the reason why you are requesting a Return Merchandise Authorization (RMA)
  • Please CHECK EACH BOX to ensure that you are following each step of our return policy.
  • Please explain the overall condition of the chair you are returning to us. Alert us of any damage, dents, scratches, dings or overall wear and tear done to the chair. PLEASE BE HONEST, WE WILL BE INSPECTING THE RETURN TO DETERMINE YOUR REFUND AMOUNT.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
    • Drop files here or
      Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
      • Drop files here or
        Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
        • Drop files here or
          Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
          • If you have any Videos of the Returned Wheelchair you may upload those here.
            Drop files here or
            Accepted file types: jpg, gif, png, pdf, bmp, img, jpeg, jpg, mp4, mp4, m4v, mp4v, mov, mov, Max. file size: 300 MB.
            • Please check ALL these boxes to ensure you have read and understand the cost breakdown for ANY damage incurred to the wheelchair while in your procession, or for ANY missing parts. We will match the current condition of the returned wheelchair with your answers on this form. We will deduct the below listed cost for any damage done to the following sections of the wheelchair.
            • If the condition of the Wheelchair/Lift when received for return, varies from the photos that you have provided TODAY in this RMA, additional fees will be assessed.
            • If your wheelchair or lift system smells like smoke we will deduct an additional $200 from your refund total.
            • Please CHECK EACH BOX to ensure that you understand Medical Insurance Billing, Grants, Donations, Gifts and our Return Policy.
            • Please CHECK EACH BOX to ensure you have read and understand the adjusted amount that will be returned to you.
            • Please CHECK EACH THAT APPLIES to ensure you have read and understand the adjusted amount that will be returned to you.
            • We will send the UPS Driver to original shipped to address to pick up your Return in the next 24-48 hours after RMA Approval. The UPS Driver will bring the Return Shipping Label with them. Your Return MUST BE placed back in its original packaging to match the return shipping label package dimensions.

            STEP #3: WE WILL SEND UPS TO THE ORIGINAL DELIVERY ADDRESS TO PICK UP YOUR WHEELCHAIR RETURN